Computers
PC cleanup and tune-up, new PC setup, workstation deployment, RAM and SSD upgrades, and SSD migration or cloning.
Small-business IT · Falmouth, Massachusetts
Keep your technology working.
Simple, proactive PC maintenance for small businesses.
Practical IT maintenance and support for small businesses.Based on the Upper Cape. Independently operated.
The monthly service
Endpoint Essentials
For small businesses that do not need a full IT department, but still want their Windows PCs kept current and watched for developing maintenance issues.
$100/month + $25 per managed PC
For businesses with 1–10 managed Windows PCs.
Every managed PC carries the $25 monthly charge.
Repair and support labor are billed separately.
What’s included
- Windows patching & update managementKeep supported Windows PCs current with updates.
- Common application patchingUpdate supported third-party applications used on your PCs.
- Basic endpoint health monitoringWatch for signs of developing computer maintenance problems.
- Monthly status reportingA regular view of the condition of your managed PCs.
- Maintenance & repair alertsClear notice when an issue is detected and needs attention.
1 managed PC$125/month
2 managed PCs$150/month
3 managed PCs$175/month
5 managed PCs$225/month
10 managed PCs$350/month
Clear scope. Your decision.
When something needs attention
Endpoint Essentials identifies and reports issues. It does not include unlimited repair work.
That might mean low disk space, failing storage, repeated update failures, performance problems, or a hardware fault.
If something needs attention, you decide whether you want us to fix it.
Troubleshooting and hands-on remediation are billed separately at the appropriate support or service rate.
Separate support
Support when you need it.
Help with a computer problem, a repair, or work that needs a hands-on approach. Support labor is separate from your Endpoint Essentials monthly service.
Existing customer? Request support ↗- Endpoint Essentials client
Remote support - $100/hour
- On-demand remote support
- $125/hour
- Scheduled onsite support
- $150/hour
- After-hours remote support
- $185/hour
Support is arranged by appointment and subject to availability. After-hours availability is not guaranteed.
How it works
Routine maintenance. Clear next steps.
Enroll
Identify the Windows PCs covered by Endpoint Essentials.
Maintain
Updates and routine monitoring run according to the agreed service.
Review
New England TechWorks reviews status and provides monthly reporting.
Alert
If something needs attention, you’re told what was found.
Decide
You choose whether to approve separate repair or support work.
Additional work
More than endpoint maintenance.
From a new workstation to a network project, additional services are available separately by appointment or quote.
Microsoft 365
Account and configuration assistance, and Microsoft 365 projects.
Networks & Wi-Fi
Wi-Fi assessment, basic Wi-Fi and access-point setup, and network troubleshooting.
Infrastructure
Switches, firewalls, servers, migrations, and larger infrastructure projects.
About New England TechWorks
Local IT support without the full-size MSP commitment.
New England TechWorks is independently operated and provides straightforward IT maintenance and support for small organizations.
The focus is practical solutions, clear explanations, and technology that stays out of the way of running your business. A deliberately lighter service for businesses that want their PCs maintained without a large managed-services contract.
Service area
Based in Falmouth, Massachusetts.
Scheduled onsite support focuses on the Upper Cape:
- Falmouth
- Bourne
- Mashpee
- Sandwich
Nearby Upper Cape communities may be served where practical. Remote support may be available more broadly where appropriate.
We keep supported PCs patched, monitor their basic health, provide regular reporting, and alert you when maintenance or repair is needed.
Let’s talk
Need IT help?
Tell New England TechWorks a little about your business, your computers, and what you’re trying to solve.